FAQ

Digital transformation is about using technology to improve how your business operates and serves customers. For Queensland SMBs, it could mean adopting cloud software to manage inventory, using AI to automate tasks, or strengthening cybersecurity to protect your data. It’s not just about keeping up—it’s about staying competitive, saving time and money, and growing smarter.

We’re your all-in-one tech partner in Queensland. We guide you through every step—empowering your team (People), streamlining workflows (Process), and delivering the right tools (Technology). Whether it’s software, hardware, or services like AI automation and cybersecurity, we tailor solutions to fit your business and budget.

It starts with understanding where you are and where you want to go. We offer a free introductory meeting to explore your current setup—your team’s skills, your processes, and your tech stack. From there, we build a roadmap that might include quick wins like cloud migration or bigger goals like AI-driven automation.

It depends on your goals and starting point. Simple changes, like setting up new software or training your team, can take weeks. Bigger shifts, like overhauling infrastructure or integrating AI, might take months. We work at your pace, prioritizing what delivers the most value fast.

Not necessarily! We design solutions to fit SMB budgets in Queensland. You don’t need to do everything at once—start with affordable steps like cloud tools or basic cybersecurity upgrades. Our goal is to maximize your return on investment, whether it’s through cost savings, efficiency, or growth.

Cybersecurity is a cornerstone of going digital. As you adopt new tech—like online tools or cloud storage—you need to protect your business from threats. We integrate security into every solution, from staff training to advanced software, so your transformation is safe and sustainable.

AI and automation make your business smarter and faster. Imagine AI handling customer inquiries 24/7 or automating repetitive tasks like invoicing. It frees up your team to focus on what matters most. We bring these tools to Queensland SMBs, customized to your needs.

Planning needs to be ongoing, across all data, and include all stakeholders.  If your team is taking weeks or months doing Budgeting and Forecasting once a year, you are wasting money on manual effort. Your team should be strategic, your process should be automated, and your should be able to trust the numbers. 

DC optimises your data, simplifies your technology, drive process efficiencies, empowers strategic decision making, and accelerates your planning cadence. 

Absolutely. Many clients are in a similar situation, uncertain about transitioning from Microsoft Excel to a more comprehensive planning tool. Our consultants excel in scoping and discovery, aligning various factors like People, Processes, Goals, Nice-to-Haves, and Need-to-Haves. For further assistance, please reach out to Rees - contact details provided above.

At Digital Commerce,  we offer both professional services and/or the tools to deliver on your FP&A needs.  Please visit our Engagement page for more detail. 

Workday Adaptive Planning is designed to accommodate a wide spectrum of planning requirements, essentially any company that sees value in planning ahead - making it suitable for organizations of all sizes. Approximately two-thirds of our extensive customer base, which exceeds 6000 clients globally, represent the SMB sector, with a minimum turnover of AUD$ 25m. These clients span diverse industries and geographical locations, highlighting the platform's versatility and broad applicability.

The timeline for Adaptive deployment varies based on several factors, including the scope and complexity of the initial requirements defined for the first phase, as well as the availability of resources on both sides. On average, for SMB organizations, Adaptive can be fully up and running in approximately six weeks. However, this timeline is subject to customization based on specific project needs and resource availability.

Absolutely. Workday Adaptive Planning is equipped with a purpose-built integration framework, enabling customers to seamlessly integrate data from various sources within their systems, such as ERP/GL, CRM, HR, PSA, and more. In fact, it supports connectivity with over 300 unique systems, ensuring robust data integration capabilities.

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